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How do I make a return?
Burgschneider will accept returns for items purchased on the Burgschneider online store that are received back within 120 days from the delivery date for a refund. Returns received after 120 days from the delivery date will not be accepted. We do not
How do I cancel my order?
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [[email protected]]. Please include your order number and the reason for cancellation in your message. Orders can
Do you offer refunds or exchanges?
A return for refund is no problem. Please follow the instructions from our website for the return:. https://burgschneider.de/en/pages/what-is-your-return-policy. As soon as we receive the return you will get a refund for this and can make a new order
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
What should I do if there is an error in my order?
If we have made an error in your order and an item has arrived differently than expected or described, please inform us at [email protected]. Please include the order number in the subject line. We will then immediately ensure that the correc
What is your shipping policy?
We charge a flat fee depending on the region, which you can find in the table below. All duties and taxes are included in the case of international shipping. United States of America. Germany. Australia. European Union. Switzerland. United Kingdom. C